FAQs
Questions teams ask before choosing Flocare.
Clear answers on how Flocare works, what it costs, how onboarding happens and how teams are supported after launch.
FAQs
General
What is Flocare?
Flocare is a care management and operations platform built for supported living organisations, charities and care providers that need clearer day-to-day records, safer workflows and better management visibility.
Who is Flocare designed for?
Flocare is designed for supported living providers, young people services, in-home care teams and organisations managing clients, support plans, incidents, tasks, appointments, properties and outcomes.
Can Flocare replace spreadsheets and paper records?
Yes. Flocare is designed to reduce reliance on spreadsheets, paper notes and disconnected tools by bringing daily operational records into one shared system.
Can Flocare be used across multiple services or locations?
Yes. Flocare is designed for organisations managing multiple people, teams, properties and service locations.
FAQs
Pricing & Costs
How is Flocare priced?
Flocare pricing is based around the number of active clients your organisation supports, with optional modules available depending on the features your team needs.
Can we estimate our monthly cost before speaking to you?
Yes. The pricing page includes a calculator so you can model likely monthly and annual costs using your client numbers and optional modules.
Are implementation costs included?
Implementation needs can vary depending on service size, data migration and rollout support. We will discuss this during the demo so pricing reflects the work required.
Can pricing scale as our organisation grows?
Yes. Flocare is intended to scale with your organisation, so pricing can reflect the number of clients, services and optional modules in use.
FAQs
Training & Support
Do you provide training for staff?
Yes. We can support teams with practical onboarding and training so staff understand how to use Flocare for their role and day-to-day responsibilities.
Can managers and frontline staff have different access?
Yes. Flocare supports role-aware access so different users can see and manage the information relevant to their responsibilities.
What support is available after launch?
We provide ongoing support to help teams use Flocare effectively, answer questions and improve how the platform fits operational workflows.
Can support be tailored to how our services work?
Yes. Supported living and care providers often operate differently, so rollout and support can be shaped around your service structure and priorities.
FAQs
Onboarding
How long does onboarding usually take?
Onboarding depends on the size of your organisation, the number of services involved and how much existing data needs to be prepared or moved. Smaller teams can usually get started faster.
Can you help us move away from existing spreadsheets?
Yes. We can help you plan how existing spreadsheets and records should translate into cleaner digital workflows inside Flocare.
Can we roll Flocare out in phases?
Yes. Many organisations prefer a phased rollout, starting with core workflows such as client records, notes, incidents, tasks or support plans before expanding into other modules.
Do we need technical staff to get started?
No. Flocare is built for care and operations teams. We will guide the setup process and explain what information is needed before launch.
FAQs
Security
How does Flocare handle sensitive care information?
Flocare is built to manage sensitive operational and care records securely, with access controls helping ensure users only work with appropriate information.
Does Flocare keep an audit trail?
Flocare is designed to keep clearer records of updates, decisions and follow-up activity so organisations can understand what happened and when.
Can user permissions be controlled?
Yes. User access can be managed so staff, managers and administrators have appropriate permissions for their role.
Where should we discuss data protection requirements?
Data protection, security and compliance requirements are best discussed during the demo or onboarding process so we can understand your organisation, workflows and risk profile.
Still have questions?
Book a focused walkthrough with the Flocare team.
We can show how Flocare fits your services, pricing, rollout needs and reporting requirements.