Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CWS Agency Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
Flocare is a product owned by CWS Agency Ltd.
The term 'CWS Agency Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is 44b Church Gate, Loughborough, Leicestershire, LE11 1UE. Our company registration number is 10475772 in England, VAT number: 254875568. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties. See the privacy policy below for further information.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
- You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
- It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
- Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may include links to other websites. These links are provided for convenience and further information. They do not signify that we endorse the website or websites.
- We have no responsibility for the content of linked websites.
- Your use of this website and any dispute arising out of such use is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy Policy
This privacy policy sets out how CWS Agency Ltd uses and protects any information that you give CWS Agency Ltd when you use this website.
CWS Agency Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
CWS Agency Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11 January 2022.
What we collect
We may collect the following information when you contact us via email, phone or any online contact forms:
- Name
- Email address
- Phone number
- Organisation
- Role
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We will only send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided and explicit permission for us to email you.
Retention of data
We will only retain your personal information for as long as is necessary for the purposes set out in this policy.
We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets a website know when you visit a particular site.
Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or information about you, other than data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have control over that other website.
We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to CWS Agency Ltd, 44b Church Gate, Loughborough, Leicestershire, LE11 1UE.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Contact Us
If you have any questions about our privacy policy you can contact us:
- Email: [email protected]
- Post: Flocare c/o CWS Agency, 44b Church Gate, Loughborough, LE11 1UE